Frequently Added Questions
Q: How do I place an order?
To order, simply browse our store, add your chosen items to the cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an email confirming your order.
Q: What payment methods do you accept?
We accept major debit and credit cards along with other secure payment options available at checkout. All transactions are processed safely through Shopify’s encrypted payment system.
Q: Can I cancel or change my order after placing it?
We process orders quickly, so changes or cancellations might not always be possible. Please email us immediately at vashedan_elf@hotmail.com and we’ll do our best to assist before your order is shipped.
Q: How long does delivery take?
Orders are processed within 2–3 business days.
Delivery estimates:
- UK: 5–7 business days
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International: 7–10 business days (customs may affect delivery time)
Please note these are estimated delivery times, not guarantees.
Q: Do you offer free shipping?
Yes! We proudly offer free shipping on all orders, regardless of size or destination.
Q: How can I track my order?
Once your order has been dispatched, you’ll receive an email with your tracking number. Tracking updates may take 2–3 business days to appear. You can also use the order tracking section on our website.
Q: My package hasn’t arrived. What should I do?
If your order hasn’t arrived after the estimated time, please contact us at vashedan_elf@hotmail.com. We’ll investigate the delay and update you as soon as possible.
Q: What is your return policy?
We offer a 30-day return policy. You may request a return within 30 days of receiving your item if it’s unused, unworn, in its original packaging, and includes proof of purchase.
Q: How do I start a return?
Email us at vashedan_elf@hotmail.com to request a return. If approved, we’ll send you a return shipping label and instructions. Items returned without prior approval will not be accepted.
Q: What items cannot be returned?
Returns are not accepted for:
- Perishable goods (food, flowers, plants)
- Custom or personalised items
- Personal care products (beauty or hygiene items)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Q: Can I exchange an item?
The quickest method is to return your original item for a refund and place a new order for the product you’d like instead.
Q: When will I receive my refund?
Once your return is received and inspected, we’ll notify you if the refund is approved. If approved, you’ll receive your refund to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us.
Q: What if my order arrives damaged or incorrect?
Please check your order upon arrival. If an item is defective, damaged, or incorrect, email vashedan_elf@hotmail.com immediately so we can resolve the issue.
Q: Is my personal information safe?
Yes. Your data is securely handled through Shopify’s encrypted systems. We collect only the information needed to process orders, provide customer support, and improve your shopping experience.
Q: Do you share customer information with others?
We share limited information with trusted partners such as Shopify and our shipping carriers to fulfil your order. All partners comply with strict privacy and data protection standards.
Q: Can I access or delete my data?
Yes. You can request access to, correction of, or deletion of your data by emailing vashedan_elf@hotmail.com. We comply with all applicable privacy laws, including GDPR.
Q: Are the product photos accurate?
We strive to display every item accurately, but slight differences in colour or appearance may occur due to device settings or lighting.
Q: Do you ship internationally?
Yes, we ship to most countries worldwide. However, we currently do not ship to Alaska and Hawaii.
Q: Who do I contact for help?
You can reach our support team anytime at vashedan_elf@hotmail.com or by calling +44 07944 894130. We’re always happy to help.
Q: Where can I read your full store policies?
You can view our detailed policies here: